FAQ

1. What products does Mai Noda Designs sell?

Mai Noda Designs sells a variety of products including printable wall art, mugs and unisex ultra cotton tees. More new products will be added every month from February 2024. Our products are made with quality materials and sustainable sourcing, offering both comfort and style.

2. Do you accept Credit Cards?

At the moment, we are not able to integrate a Payment Gateway with our online store to accept Credit Cards. We will continue to seek avenues to allow us this for the convenience of our customers. In the meantime, we will use Paypal Express and MPaisa as our method of payment. 

3. Do you accept returns?

Yes, we do accept returns within 14 days of receiving your product(s). Product must be in its original condition and packaging.

4. Can I exchange an item?

No, we do not accept exchanges. The exception is if the fault is from our end,  then we will gladly make it right. 

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

6. What is the refund process?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be issued through Western Union within 10 business days.

7. Can I cancel or return my order within the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please make sure the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

8. Can I return or exchange digital downloads?

No, instant digital downloads do not accept returns, exchanges, or cancellations. If you encounter any problems with your order, please contact us.

9. What is the processing time for orders?

The processing time for different items is as follows:

  • Digital Downloads: Instant
  • Mugs: 2-4 working days
  • T-Shirts: 2-4 working days
  • Accessories: 2-4 working days

10. What are the shipping options and delivery times?

For orders within the USA:

Delivery Type Order Amount Shipping Shipping Time
Standard <$100.00 $5.49 10-15 working days
Standard >$100.00 Free 10-15 working days

For orders to the UK, Australia, New Zealand, Canada, and the rest of the world:

Delivery Type Order Amount Shipping Shipping Time
Standard <$100.00 $10.49 12-20 working days
Standard >$100.00 Free 12-20 working days

11. Am I responsible for import taxes?

Yes, you are liable for any import taxes imposed on your merchandise. Please visit your country's Customs Authority website for more information.